PRIVACY POLICY

Our Privacy Policy was updated on October 19th, 2022.

ABOUT US

HiberXen is owned by Hiberxen Electronics, Shangxing Community, Xinqiao Street, Shenzhen, Baoan, Guangdong, China takes your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to HiberXen.

ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how HiberXen collects, uses, discloses, processes and protects any personal information that you give us or that we collect from you. Should we ask you to provide certain information by which you can be identified when you use the services on our website, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information HiberXen has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.

HOW WE CAN HELP YOU

Ultimately, what we want is the best for all our users. Should you have any questions with our data handling practices as summarized in this Privacy Policy, please contact us  to address your specific concerns. We will be happy to hear from you.

1. What information is collected by us and how do we use it?

 

1.1 What information is collected by us

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries.

1.1.1 Information you provide to us

We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your HiberXen Account information when you log in; you may provide us your email address if you wish to receive news or updates from us; you may provide us your mobile phone number, address, name, postal code, order, invoicing details if you use retailing services.

1.1.2 Non-personally identifiable information

We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service The purpose for such collecting is to improve the services, we provide to you. The type and amount of information collected depends on how you use our services. Such data is not personal information as it cannot be used to identify you. However, if we combine non-personal information with personal information, such information will be treated as personal information.

1.2 How we use the personal information that we collect

The purpose of collecting personal information is to provide you with our services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements. This involves:

• Providing, processing, maintaining, improving and developing our services to you, such as delivery, after-sales, customer support.
• Handling your questions or requests about our services, such as answering customer inquiries.
• Providing personalized services and content. We may recommend personalized products, services and activities, based on information you generate when using our services, such as purchase history, website browsing history, and searching history. You have the right to opt-out from receiving personalized recommendations and to object to profiling, including that carried out for direct marketing purposes.
• Internal purposes such as data analysis, research, and development of statistical information related to the use of our services for improvement. For example, machine learning or model algorithm training is performed after de-identification processing.
• Storing and maintaining information related to you for our business operations (such as business statistics) or for fulfilling our legal obligations.
• Other purposes with your consent.

Here are more detailed examples on how we use your information (which may include personal information):

• Processing your purchase order. Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number will be used to cross-check the order with the delivery partner as well as to record delivery of the parcel. Recipient information, including name, address, phone number and postal code will be used for delivery purposes. Your email address is used to send you parcel tracking information. A list of purchased items is used for printing an invoice and enables the customer to see which items are in the parcel.
• Collecting user feedback. The feedback you choose to provide is valuable in helping HiberXen make improvements to our services. In order to follow up on the feedback you have chosen to provide, HiberXen may correspond with you using the personal information that you have provided and keep records of this correspondence for problem solving and service improvement.
• Sending notices. From time to time, we may use your personal information to send important notices, such as notices about purchases and changes to our terms, conditions, and policies. Since such information is critical to your interaction with HiberXen, it is not recommended that you refuse to receive such information.

We may combine this information with other information to provide and improve our services, and content. For example, we may use your HiberXen Account details in all services you use that require a HiberXen Account. Furthermore, in order to improve your experience and our services, while complying with relevant laws and regulations or with your consent, we may sort out information from different services or equipment from you or related to you to form a label, to provide suggestions, customized content, and personalized features. For example, using your search history in the browser to recommend products or services which you would be interested on hiberxen.com.

2. Cookies and other technologies

Technologies such as cookies, tags, and scripts are used by HiberXen are used in analyzing trends, administering the site, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. These technologies help us better understand users’ behavior, tell us which parts of our websites people have visited, as well as facilitate and measure the effectiveness of web searches. We treat information collected by cookies and other technologies as non-personal information, except where Internet Protocol (IP) addresses or similar identifiers are considered personal information by local laws.

• Log files: As true of most websites, we gather certain information and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.
• Mobile analytics: Within some of our mobile applications we use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where crashes occur within the application. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
• Local storage – HTML5/Flash: We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties with whom we partner to provide certain features on our sites also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tool for removing HTML5 LSOs.

3. How we share, transfer, and publicly disclose your personal information

3.1 Sharing

We do not sell any personal information to third parties. We may sometimes share your personal information with third parties (as described below) in order to provide or improve our services, including offering services based on your requirements. If you no longer wish to allow us sharing this information, please contact us at https://hiberxen.com/contact.

3.1.1 Sharing that you actively choose or request

With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.

3.1.2 Sharing information with our group
In order to successfully conduct business operations and to provide you with all the functions of our services, we may share your personal information from time to time to other HiberXen affiliates.

3.1.3 Sharing with third party service providers and business partners

To help us provide you with services described in this Privacy Policy, we may, where necessary, share your personal information with our third party service providers and business partners. This includes our delivery service providers, data centers, data storage facilities, customer service providers and marketing service providers and other business partners. These third parties may process your personal information on HiberXen’s behalf or for one or more of the purposes of this Privacy Policy. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes. HiberXen will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. There may be occasions that third-party service providers have their sub-processors.

To provide performance measurement, analysis, and other business services, we may also share information (non-personal information) with third parties in aggregated form. We use the information we have to help our business partners evaluate the effectiveness and coverage of their services, and understand the types of people who use their services and how people interact with their websites, apps, and services. We may also share general usage trends of our services with them, such as the number of customers in a particular group of people who purchase certain products or engage in certain transactions.

3.1.4 Other

In accordance with legal requirements, legal procedures, litigation and/or requests from public agencies and government agencies, HiberXen may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

In order to enforce our terms or protect our business, rights, assets or services, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorized use of the service, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (There may be occasions when HiberXen may collect, use or disclose your personal information without your consent if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to public or government agencies; communicating with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behaviors.

In addition, we may share your personal information with:

• our accountants, auditors, lawyers, or similar advisers when we ask them to provide us with professional advice; and
• investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction related to an entity in HiberXen; and
• any other third parties, if authorized by you to do so in relation to a specific disclosure.

3.2 Transfer

HiberXen will not transfer your information to any subject except in the following cases:

• Where we have obtained your explicit consent;
• If HiberXen is involved in the merger, acquisition, or sale of all or part of its assets, we will notify you of any changes in the ownership, use, and any choice of your personal information you possibly possess by email and/or by posting a prominent notice on our websites.

4. How we store and protect your personal information

4.1 HiberXen’s security safeguards

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect on your mobile device and on HiberXen websites. We will ensure that we safeguard your personal information in accordance with applicable law.

All your personal information is stored on secure servers, and protected in controlled facilities. We classify your information based on importance and sensitivity, and ensure that your personal information has the required level of security. We have special access controls for cloud-based data storage, and we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.

We conduct due diligence on business partners and third-party service providers to make sure that they are able to protect your personal information. We also check that appropriate security standards are maintained by these third parties by putting in place appropriate contractual restrictions, and where necessary, carrying out audits and assessments. In addition, our employees and those of our business partners and third-party service providers who access your personal information are subject to enforceable contractual obligations of confidentiality.

We conduct security and privacy protection training courses and tests to enhance our employees’ awareness of the importance of protecting personal information. We will take all practicable and legally required steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet.

We handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.

4.2 What you can do

You can set a unique password for HiberXen by not disclosing your sign-in password or account information to anybody (unless such person is duly authorized by you) to avoid password leaks to other websites which may harm your account security at HiberXen. Whenever possible, please do not disclose the verification code you received to anyone (including those who claim to be HiberXen customer service). Whenever you sign in as a HiberXen Account user on HiberXen websites, particularly on somebody else’s computer or on public Internet terminals, you should always sign out at the end of your session. HiberXen cannot be held responsible for lapses in security caused by third party accessing your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.

Your assistance will help us protect the privacy of your personal information.

4.3 Retention policy

We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy, or as required by applicable laws. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding service. An exception to this is personal information that we are processing for public interest, scientific, historical research, or statistical purposes. HiberXen will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.

5. Your rights controlling your personal information

5.1 Controlling settings

HiberXen recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways HiberXen makes available to you to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings, such as sign in or out of the HiberXen Account.

5.2 Your rights to your personal information

Depending on applicable laws and regulations, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request).

You may also access and update the details relating to the personal information in your HiberXen Account at https://account.HiberXen.com. For additional information, please write to us or contact us at https://hiberxen.com/contact.

This Privacy Policy requires that your request satisfy applicable laws and regulations and the following conditions:

(1) Through HiberXen’s exclusive request channel and for the protection of your information security, your request should be in writing (unless the local law explicitly recognizes the oral request);

(2) Provide sufficient information to enable HiberXen to verify your identity and ensure that you are the data subject or a person legally authorized to act on the data subject’s behalf.

Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.

5.3 Withdrawal of consent

You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. Based on the specific service you are using; you can contact us at https://hiberxen.com/contact. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request. Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of HiberXen’s products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.

5.4 Cancelling a service or account

If you wish to cancel a specific product or service, you can contact us at https://hiberxen.com/contact for logout service.

8. How we update this Privacy Policy

We review the Privacy Policy periodically based on changes in business and technology and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account) or publish on HiberXen websites  so that you can learn about us and the information we collect and how we use it. Such changes to Privacy Policy will apply from the effective date specified in the notice or website. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.